icare Dialog Marketing

A German speaking Contact Center Inbound and Outbound for Customers in Germany, Austria and Swiss.

Every Call, Whether Inbound or Outbound with iCare, Is a Win

Our trained personnel radiate high-quality dedication, which our end customers can sense and confirm.

We pride ourselves on:

• Timely Reporting
• Meeting Agreed-Upon Goals
• Professional Communication with Clients
• A Strong Market Presence

Unique Technology for the Call Center Industry

iCare benefits from a specially developed call center technology, created by our sister company, CWB. Key innovations include:

• GabCom Dialer: Functions as both an ACD and Dialer, allowing outbound agents to instantly support inbound operations during peak times without lengthy re-registrations.
• Modern Hardware and Software Technology, featuring:
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • One-Way and Two-Way Voice Recording
  • Skill-Based Routing
  • High-Performance Networking
  • VOIP-Supported Flexible Routing Across All Locations

Our Quality Standards

• Professional Selection of Each Employee
• Comprehensive Onboarding Training
• Extensive Project Training
• Behavior and Sales Training by Industry-Leading Trainers
• Intensive Coaching
• Subsidized Company Pension Scheme
• Employee-Oriented Leadership Tools
  • Task Management Systems
  • Performance Reviews
  • Informational Meetings
• Broad Personnel Development Programs
• Targeted Career Advancement and Professional Marketing
• Quality Database

Our commitment to excellence ensures both client and employee satisfaction, driving success across all levels of our operations.